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Senior CRM Administrator

Apply now Job No:514074
Area:Office of Chief Operating Officer
Salary (FTE):Professional Level 07 ($88,763.14 - $96,783.71)
Work type:Full Time - Fixed Term
Location: St Lucia

Information Technology Services

The Division of Information Technology Services (ITS) at The University of Queensland provides an information environment that supports the teaching, learning, research and engagement objectives of the University and contributes positively to the student experience and the University’s reputation. It delivers network, systems and IT infrastructure support to the University, and enhances UQ’s capabilities through the deployment of new infrastructure, systems and application development.

The largest central division within UQ and one of the largest employers of IT professionals in Queensland, UQ’s ITS Division has both breadth and depth across all aspects of technology. ITS supports the University with many exciting technologies; artificial intelligence, robotics, IoT, cloud, high performance computing, data analytics, virtual networks, high speed networks and big data are just some of the technologies that are being deployed to support UQ’s dynamic environment and varied stakeholders.

Also located within ITS is the internationally recognised network security group, AusCERT, which provides Internet security services throughout Australia and New Zealand. ITS manages core networks not only for the whole of The University of Queensland but also works with other Queensland universities by managing access to the national university network (AARNet). ITS also operates research computing infrastructure and hosts many of the University’s largest servers.

For further information visit our website http://its.uq.edu.au

About This Opportunity

The primary function of the Senior CRM Administrator is to provide a high level of support for the University of Queensland’s CRM system, working closely with stakeholders to ensure the system supports effective relationship management with future and current students, and staff.

This position is located at our picturesque St Lucia campus, renowned as one of Australia’s most attractive university campuses, and located just 7km from Brisbane’s city centre. Bounded by the Brisbane River on three sides, and with outstanding public transport connections, our 114-hectare site provides a perfect work environment – you can enjoy the best of both worlds: a vibrant campus with the tradition of an established university.

Our Ideal Candidate

You will have extensive experience in in analysis, design, development and maintenance of multiuser systems or applications. Further to this, you will also have demonstrated experience across CRM implementations and administration experience

Effective problem solving and analytical skills and demonstrable business process mapping skills are essential in this position, as well as the ability to conduct effective planning and troubleshooting.

You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.

We value diversity and inclusion, and actively encourage applications from those who bring diversity to the University. Our Diversity and Inclusion webpage contains further information if you require additional support. Accessibility requirements and/or adjustments can be directed to recruitment@uq.edu.au.

What We Can Offer

This is a full-time, 6 month fixed-term position at HEW level 7.

The full-time equivalent base salary will be in the range $88,763 - $96,783, plus super of up to 17%. The total FTE package will be in the range $103,852 - $113,236.

You will be able to take advantage of UQ Sport Facilities, recreation leave loading (of 17.5%), salary sacrificing options, discounted private health insurance, development programs and many other benefits.

For further information, please review The University of Queensland's Enterprise Bargaining Agreement 2018-2021.

Position Description

 Download File Senior CRM Administrator Position Decription.pdf

Questions?

To discuss this role please contact Andrew Forbes at a.forbes@uq.edu.au

For application queries, please contact recruitment@uq.edu.au stating the job number in the subject line.

Want to Apply?

To submit an application for this role, use the apply button. All applicants must supply the following documents:

  • Cover letter addressing key selection criteria
  • Resume

To satisfy pre-requisite questions and ensure your application can be considered in full, all candidates must apply via the UQ Careers portal by the job closing deadline. Applications received via other channels including direct email will not be accepted.

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Advertised:
Applications close: E. Australia Standard Time

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