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Agile Project Manager – CX Program

Apply now Job No:514083
Area:Office of Deputy Vice-Chancellor (External Engage)
Salary (FTE):Professional Level 08 ($100,264.90 - $112,583.95)
Work type:Full Time - Fixed Term
Location: Other

Marketing and Communications

Marketing and Communication (M&C) is the central marketing and communication service at The University of Queensland. The team is responsible for the University’s central marketing strategy, strategic communication, publications, design, media management, brand management, advertising, and corporate and student recruitment events.

M&C has responsibilities across the span of the University’s campuses and operations, nationally and internationally. We work closely with executive staff, senior staff and marketing and communication staff. Career progression and staff development are key elements of our work environment. We reward and recognise high performance and achievement.

The University of Queensland (UQ) is significantly investing in a best practice digital Customer Experience transformation program. The aim of the program is to enhance the University position, relationships and reputation with its various stakeholder groups through high quality marketing and communications strategies.

The CX Program is a joint partnership with Information Technology Services (ITS) and Marketing and Communication (M&C) and aims to deliver a host of benefits to UQ through the provision of strategy, performance measures, technology platforms, policies and processes to enable an enterprise wide, coordinated personalised engagement experience for all UQ’s key stakeholder groups.

The tangible benefits of the program can be broken down into three main categories:

  • Uplift in stakeholder experience
  • Increased effectiveness of marketing and communications
  • Streamlined operations

More information about Marketing and Communication can be found at

About This Opportunity

The primary function of the Agile Project Manager will be to deliver day-to-day cross-functional CRM, Marketing Automation Implementation project.  This role will use specific discipline & technical knowledge in Agile and MarTech (CRM, MA) in delivery outcomes for UQ’s Customer Experience transformation program.

You will be required to engage with key business and technical groups, and external parties, to analyse, understand and document their business, functional and data requirements in order to deliver strategic information systems projects for the University.

This position is located at our Toowong office location on High Street, just minutes from the CBD and walking distance from public transport.

Our Ideal Candidate

You will have proven domain experience in the project delivery of CRM, Marketing Automation, Data and Integrations, together with Agile qualifications.

Exceptional analytical, conceptual and critical thinking skills are essential in this position, as well as the ability to lead strongly in project teams to deliver projects successfully, including strong interpersonal and relationship management skills.

You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.

We value diversity and inclusion, and actively encourage applications from those who bring diversity to the University. Our Diversity and Inclusion webpage contains further information if you require additional support. Accessibility requirements and/or adjustments can be directed to

What We Can Offer

This is a full-time, 12 month fixed-term position at HEW level 8.

The total remuneration is open to negotiation.

You will be able to take advantage of UQ Sport Facilities, recreation leave loading (of 17.5%), salary sacrificing options, discounted private health insurance, development programs and many other benefits.

For further information, please review The University of Queensland's Enterprise Bargaining Agreement 2018-2021.

Position Description

Download File 514083 - Agile Project Manager_PD.pdf


To discuss this role please contact Umer Syed at

For application queries, please contact stating the job number in the subject line.

Want to Apply?

To submit an application for this role, use the apply button. All applicants must supply the following documents:

  • Cover letter addressing key selection criteria
  • Resume

To satisfy pre-requisite questions and ensure your application can be considered in full, all candidates must apply via the UQ Careers portal by the job closing deadline. Applications received via other channels including direct email will not be accepted.


Applications close: E. Australia Standard Time

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